Have Questions?
Answers about plans, water testing, Splash Zone, billing, service visits, evaluations, and event support.
How we test chemistry, where readings are stored, and what the numbers mean.
We test at every visit using professional-grade photometers, which capture water readings accurate to 0.1 parts per million.
Results are recorded to your account automatically so you can see exactly where your water stands over time. The data is yours.
In Splash Zone. Each visit posts your latest chemistry readings, the work performed, and photos. Multiple pools are available and maintained separately. You can also view a preview of Splash Zone.
Chemistry does not exist in a vacuum. When readings drift out of range, we adjust them during our visit, so you generally do not need to act between visits.
If you notice cloudy water, irritation, or a strong chemical smell, reach out and we will take a look.
We add the chemicals. The plan includes a monthly chemical allowance: $50 for Baseline, $75 for Performance, and $100 for Concierge.
Green to Pristine cleanups are handled through a separate process. Reach out so we can review the best path for that situation.
How a visit works — from the QR check-in to the equipment-first sequence and what your steward records.
Every visit begins with the steward scanning a QR code near your pool equipment. That scan is what activates the visit. You can opt in to visit notifications that tell you when your steward arrives and departs.
It depends on your plan, but the shape is consistent. Stewards start with an equipment check and record filter pressure and pump flow — no amount of chemistry can carry a pool if the equipment was switched off or left on bad settings. From there they replace skimmer baskets, brush surfaces, digitally test and balance the water, skim, and write a visit report.
We generally do not clean baskets on site; we swap in our own and rotate them between visits, which cuts time at the pool and leaves less debris behind. Throughout, stewards watch for anything out of place and either resolve it on the spot or leave a note on the record.
Switching tiers, contract options, and how to compare the right service level.
Yes. You can move up or down a tier through Splash Zone or by reaching out. Your signup rate is protected from general price increases for at least one year.
If you switch tiers, you move to that tier's current rate.
Contracts are never required. Month-to-month clients may cancel at any time and receive a prorated refund for unused services.
Clients may also opt into a one-year contract and receive a 15% discount on plan services for one year.
All three plans keep your pool clean, balanced, and ready to enjoy. They differ in visit frequency and the level of stewardship offered. Compare full inclusions on the Plans page; you can switch tiers when your needs change.
Splash Zone access, visit reports, photos, and account history.
Use the invite or reset link sent to the email address on your account. If you cannot find it, contact us and we will send a fresh secure link.
Everything is in Splash Zone. Each completed visit adds a report with chemistry readings, photos, and service notes.
Your full history stays available so you can look back over time and prepare for changing conditions before your water moves out of balance.
Rate protection, pausing, cancellation, and weather-related service handling.
Your rate is guaranteed for at least one full year from your signup date, regardless of what happens to general plan rates during that period.
Pausing, cancelling, upgrading, and downloading account information are handled through Splash Zone. You can also contact us if you need help with the request.
If storms prevent safe pool maintenance, your steward will generally try to return within 24 to 48 hours.
We make every effort to complete service, including weekend visits when needed, but steward and property safety always comes first.
What to expect during an evaluation, during a visit, and after service.
No. As long as your steward can access the pool area, you do not need to be home. A full report is uploaded to your dashboard after every visit.
Use the Request Private Evaluation button and tell us about your pool. The evaluation is free, and you will receive a digital report with findings and recommendations, whether or not you continue with service.
Visit history is maintained complimentary for 24 months. If you want to keep it longer, a small maintenance fee can be added to the retainer, and your data can be downloaded at any time.
Available party support, add-on items, and booking lead time.
Yes. For party packages, we have tables, chairs, games, speakers, and other items. Let us know what you are looking for; if we do not already have it, we can usually help source it.
There is no rigid requirement. We will do our best to take care of you. The longer we have to prepare, the more likely we are to support all requested details.
Not every situation belongs in a static FAQ. For account-specific requests, urgent service needs, or custom guidance, use Splash Zone or send a message directly.
