Our Six-Point Promise
Two things set us apart from the rest: Our People, and Our Promise.
Promise One: We Don't Just Service Your Pool, We Maintain It
We keep our mission statement simple: "Be the customer's favorite company." This translates into a singular focus to empower every member of the team to keep your pool at peak performance. If there's something wrong, our team doesn't ask us for permission, they just fix it, even if it means coming out more than your scheduled services.
Promise Two: Every Visit Concludes With a Post-Visit Report
Every visit, you will receive notes on exactly what was done while we were on your property, the health of your pool, noted problems, and equipment status. These hit your account before we drive away.
We also use the LaMotte WaterLink Spin Touch water tester to provide detailed reports about your pool health at least weekly (More if needed...See promise one!), which includes a comprehensive historical analysis of your pool over time.
Promise Three: We Respond to Everyone
Nothing drives us crazier than being left "on read." When you reach out, you get a response. Weekdays, weekends, customers, non-customers, our goal is to get a response to everyone within a reasonable time, usually six hours. And if we don't have the answer, we will follow-up with you consistently until we do.
Promise Four: Chemical Maintenance is Complementary
Would you swim in a pool with unbalanced chlorine? pH? How about too much copper? Maintaining a safe chemical balance is a standard part of our service, not something extra to charge you for. We wouldn't put our children in a pool with unsafe water, so we consider that a basic component of the job, not a perk.
Depending on the state of your pool, there may be an initial cost to bring it to safe standards, but this is the exception, not the norm (When pools would take several weeks to correct). Most pools we can take on as-is.
Promise Five: Managers Inspect Every Pool at Least Monthly
As a company, we believe in "Individual Accountability with Shared Responsibility." This means that everybody works together to ensure the best possible environment for the team and the best possible service for the customer. Our managers work the routes with your technician a minimum of once each month to maintain awareness of your pool and to understand how they can better remove obstacles that will help the team to provide the highest level of service possible.
Promise Six: When You Need Us, We'll Be There
We have a saying: We'll make it work." And we will.
If you have ever wished that your service day was different because your pool was last cleaned five days before your only child's first swim party, those days are behind you. With us, you KNOW it is our pleasure to help make sure everything goes off without a hitch. If you need an alternate day for the week, or an extra cleaning, call us. We'll make it work.
Our Mission Statement
"Be the Customer's Favorite Company."
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